Privacy Policy

General SMS Marketing Policy

Overview

Campsite Comforts LLC is dedicated to ensuring that all SMS marketing communications comply with applicable laws and regulations while providing valuable information to our subscribers. This policy outlines our commitment to responsible SMS marketing practices and sets clear expectations for our customers.

1. Compliance with Regulations

We adhere to all relevant laws and regulations governing SMS marketing, including but not limited to:

Telephone Consumer Protection Act (TCPA): We obtain prior express written consent from subscribers before sending promotional messages.
General Data Protection Regulation (GDPR): We respect the privacy rights of our subscribers and ensure that their data is handled in accordance with applicable data protection laws.

2. Obtaining Consent

Before sending any promotional SMS messages, we will:

Clearly inform subscribers about the nature of the messages they will receive.
Obtain explicit consent through opt-in mechanisms, such as website forms or SMS keywords.
Maintain records of consent to demonstrate compliance.

3. Message Content

Our SMS marketing messages will focus on the following content areas:

Promotional Offers: Special discounts, sales events, and exclusive deals.
Product Updates: Information on new products, features, or services.
Customer Notifications: Important updates related to orders, account status, or service changes.

4. Frequency of Messages

We aim to provide a balanced messaging experience, and subscribers can expect:

Up to [X] promotional messages per month.
Transactional messages as necessary (e.g., order confirmations, shipping notifications).
Informational messages sent as needed to keep customers informed.

5. Opt-Out Procedures

Subscribers have the right to opt out of receiving SMS messages at any time. To do so, they can:

Reply with "STOP" to any SMS communication.
Update their preferences via our website or mobile app.
Contact customer service for assistance with unsubscribing.

6. Data Protection and Privacy

We prioritize the protection of our subscribers' personal information. We ensure that:

All data collected for SMS marketing is stored securely.
Subscriber information is not shared with third parties without consent, except as required by law.

7. Policy Review and Updates

This policy will be reviewed regularly to ensure compliance with legal standards and industry best practices. Any updates will be communicated to our subscribers.

1.1

Modified 11/28/2025

Approved 11/28/2025

Approved By Matthew Hill, Managing Member

Reason/Comments

8. Contact Information

For questions or concerns regarding this General SMS Marketing Policy, or to manage your SMS subscriptions, please contact:

operations@campsitecomforts.us
Available 24/7

SMS Opt-In Policy

Overview

Campsite Comforts LLCis dedicated to protecting your privacy and ensuring that all communications sent via SMS comply with applicable laws and regulations regarding user consent. This policy outlines how individuals can opt in to our SMS communications.

1. Opt-In Procedure

Subscribing to SMS messages: Individuals can subscribe to receive SMS messages from [Organization Name] by:

Signing up through our website.
Texting a specific keyword to our designated number.
Opting in via our mobile app or at physical locations (e.g., stores, events).

Confirmation of subscription: After opting in, subscribers will receive a confirmation SMS acknowledging their subscription and detailing the nature of the communications they will receive.

2. Consent Management

Consent verification: We ensure that all individuals on our subscriber list have explicitly agreed to receive messages. Regular checks are conducted to maintain compliance with legal standards.

Data protection: All subscriber data is securely stored and protected against unauthorized access, ensuring that only those who have consented are contacted.

3. Policy Review and Updates

This policy is reviewed periodically to ensure compliance with applicable laws and regulations. Any updates to our opt-in procedures will be communicated to subscribers through our usual channels.

1.1

Modified 11/28/2025

Approved 11/28/2025

Approved By Matthew Hill, Managing Member

Reason/Comments

4. Contact Information

For questions or concerns regarding this Opt-In Policy, or to manage your SMS subscriptions, please contact:

Operations@campsitecomforts.us
Available 24/7

SMS Opt-out Policy

Overview

Campsite Comforts LLC is committed to protecting your privacy and ensuring that all communications sent via SMS comply with applicable laws and regulations concerning user consent. This policy provides clear guidelines on how individuals can opt-out of our SMS communications and how we manage our subscriber lists.

1. Opt-Out Procedure

Unsubscribing from SMS messages: Subscribers can opt out of receiving SMS messages at any time by:

Replying with the word "STOP" to any of our SMS communications.
Adjusting their subscription preferences via our website or mobile app.
Contacting customer service to request removal from the SMS list.

Confirmation of unsubscription: Once an opt-out request is received, the subscriber will be immediately removed from future communications and will receive a final SMS confirming their unsubscription.

2. Managing subscriber lists

Consent verification: We regularly verify the consent of all individuals on our subscriber list to ensure compliance with legal standards and that only those who have explicitly agreed to receive messages are contacted.
Data accuracy: We maintain the accuracy of our subscriber lists by updating them regularly to remove opt-outs and correct any errors in subscriber information.
Privacy protection: All subscriber data is securely stored and protected against unauthorized access, use, or disclosure.

3. Policy Review and Updates

This policy is reviewed regularly to ensure ongoing compliance with all applicable laws and regulations. Any changes to our opt-out procedures will be communicated to our subscribers through our usual communication channels.

1.1

Modified 11/28/2025

Approved 11/28/2025

Approved By Matthew Hill, Managing Member

Reason/Comments

4. Contact Information

For questions or concerns regarding this Opt-out Policy, or to manage your SMS subscriptions, please contact:

Operations@campsitecomforts.us

Available 24/7

SMS Privacy and Data Protection Policy

Overview

This SMS Privacy and Data Protection Policy outlines [Organization Name]'s commitment to safeguarding personal data collected through our SMS communications. It serves to assure compliance with global data protection laws such as the GDPR, CCPA, and other applicable regulations, specifically addressing the unique aspects of data handling within SMS services.

Purpose

The purpose of this policy is to establish clear protocols for managing personal data obtained through SMS activities, ensuring that [Organization Name] adheres to legal standards and protects privacy effectively. This policy covers all SMS-based interactions that involve the collection, storage, and processing of personal data.

Policy Overview

Data Collection via SMS

Types of data collected: This includes mobile phone numbers, text message content, and, depending on the context, may include other personal identifiers.
Consent: Prior explicit consent will be obtained before collecting data via SMS, detailing what data is collected and how it will be used.

Data Use and Protection

Usage: Personal data collected via SMS will only be used for the purposes stated at the time of collection such as promotions, alerts, and customer service communications.
Protection measures: Strong security measures, including encryption and secure data storage, are implemented to protect data from unauthorized access or breaches.

User Rights

Data subjects have the right to:

Access, correct, and request the deletion of their personal data.
Withdraw consent at any time by opting out of SMS communications.
Lodge a complaint with a data protection authority if they believe their data is not being handled appropriately.

Compliance and Monitoring

[Organization Name] will regularly review and update this policy to comply with new regulations and ensure the highest level of data protection. Compliance with this policy will be monitored and enforced by the appointed Data Protection Officer (DPO).

Incident Response

In the event of a data breach, [Organization Name] will promptly notify affected individuals and relevant authorities, providing details of the breach and any actions taken to address it.

Contact Information

For any inquiries or concerns about our SMS Privacy and Data Protection Policy, please contact our Data Protection Officer at [Contact Information].

Version History

This policy will be reviewed and updated annually or as needed to meet regulatory requirements and address emerging privacy challenges.

1.1

Modified 11/28/2025

Approved 11/28/2025

Approved By Matthew Hill, Managing Member

Reason/Comments

SMS Frequency and Content Policy Template

Overview

[Organization Name] is committed to providing transparent information regarding the frequency and type of SMS communications you can expect to receive from us. This policy outlines our approach to messaging frequency and content to enhance your experience and ensure you are well-informed.

1. Message Frequency

We strive to keep our subscribers informed without overwhelming them. You can expect to receive SMS messages from us at the following frequencies:

Promotional Messages: Up to [X] messages per month related to special offers and promotions.
Transactional Messages: Notifications related to your purchases, such as order confirmations or shipping updates.
Informational Messages: Updates about our services or important company announcements, sent as needed.

2. Content of Messages

The content of our SMS communications will focus on the following areas:

Promotional Offers: Exclusive discounts, special deals, and upcoming sales.
Product Information: Updates on new products, features, or services that may interest you.
Customer Support: Important information regarding your account, such as reminders for upcoming appointments or notifications of service changes.

3. Consent to Frequency and Content

By opting into our SMS communications, you acknowledge and agree to the specified frequency and types of messages you will receive. If you wish to adjust your preferences or unsubscribe, you can do so at any time using the methods outlined in our Opt-Out Policy.

4. Policy Review and Updates

This policy is reviewed regularly to ensure it meets the needs of our subscribers and complies with relevant regulations. Any changes to our messaging frequency or content will be communicated to subscribers through our usual channels.

1.1

Modified 11/28/2025

Approved 11/28/2025

Approved By Matthew Hill, Managing Member

Reason/Comments

5. Contact Information

For questions or concerns regarding this Frequency and Content Policy, or to manage your SMS subscriptions, please contact:

Operations@campsitecomforts.us
Available 24/7

Notification Letter

[Date]

[Recipient's Name]

[Recipient's Address]

[City, State, Zip Code]

Dear [Recipient's Name],

Notification of Data Incident

At Campsite Comforts LLC, we take the security of your personal information very seriously. Unfortunately, we must inform you of a security incident that may have involved some of your personal information that was stored in our SMS communication system. This letter provides details about the incident, the steps we have taken in response, and what you can do to protect yourself.

What Happened?

On [Date of incident], we discovered that an unauthorized party accessed our system. We immediately launched an investigation with the assistance of cybersecurity experts to understand the extent of the breach. It appears that access was gained through [Describe method of breach].

What Information Was Involved?

The following personal information may have been accessed:

Mobile phone numbers
SMS message contents

What We Are Doing

Upon discovering the incident, we promptly took steps to secure our systems and prevent any further unauthorized access. We are also working with law enforcement and cybersecurity experts to enhance our existing security measures. We have implemented additional security layers to our SMS processing and storage to safeguard your information better.

Additionally, we are offering [Details of any credit monitoring services, identity protection services, etc., if applicable] to you free of charge for [Duration].

What You Can Do

We recommend you remain vigilant and monitor your account statements and credit reports closely. If you detect any suspicious activity on your accounts, please notify us immediately at [Organization Contact Information].

For further protection, you may:

Change your account passwords.
Place a fraud alert on your credit files.
Watch for any suspicious or unexpected SMS messages.

For More Information

Your trust is important to us, and we deeply regret any inconvenience or concern this incident may cause. If you have further questions or need additional information, please contact our customer service at operations@campsitecomforts.us, available Monday thru Sunday 0800-1700.

Thank you for your understanding and cooperation.

Sincerely,

Matthew Hill
Managing Member
Campsite Comforts LLC
Operations@campsitecomforts.us

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